Privacy Policy

About this Privacy Policy

Spinanga Casino respects the privacy of its players and aims to handle personal information in a fair, transparent and secure way. This policy applies to information collected through the Spinanga Casino website, player accounts, customer support channels and related online services. It should be read together with the website’s other terms and notices, which may explain how particular services operate.

By using the website or opening an account, a player acknowledges that information may be collected and used for the purposes described in this policy. Some information is needed to provide gambling services, maintain account security and meet legal or regulatory requirements. If a player does not provide information that is necessary for these purposes, Spinanga Casino may not be able to open or maintain an account, process a transaction or provide certain services.

This policy is written in general terms because the information handled will depend on how a player uses the website and which services are requested. Spinanga Casino may update this policy from time to time to reflect changes to its services, technology, business practices or legal obligations. The current version published on the website will apply to information handled after the update, subject to any rights or requirements that apply.

Information Spinanga Casino may collect

The types of personal information collected can vary. Spinanga Casino generally handles information provided directly by a player, information created through the use of an account and technical information collected when the website is accessed. Information may be collected when a player registers, completes verification, deposits or withdraws funds, contacts support, enters a promotion or otherwise uses the website.

Account and identification information

• Name, date of birth, residential or contact details and other registration information supplied when creating or updating an account.
• Login details, account preferences, responsible gambling settings and records of requests made through the website or support channels.
• Identity and age verification documents, which may include information from identity documents or other materials needed to confirm a player’s identity.
• Information about a player’s eligibility to use particular services, where that information is needed for account administration or compliance checks.

Payment and transaction information

Spinanga Casino may handle payment details and records connected with deposits, withdrawals, bets, winnings, bonuses or other account transactions. Payment providers may process some payment information directly. Spinanga Casino may receive confirmation, transaction references, payment status and other information needed to record and reconcile transactions. Players should use care when submitting payment or identity information and should only use payment methods they are authorised to use.

Technical, device and usage information

• Internet protocol address, approximate location, browser type, operating system, device type and language settings.
• Information about website visits, pages viewed, time spent, links used, login activity and general interaction with the website.
• Cookie identifiers, similar technologies and information about the device or connection used to access the services.
• Security, error and performance information used to keep the website reliable and investigate unusual activity.

Spinanga Casino may also receive information from payment providers, identity verification providers, fraud prevention services, analytics providers or other service providers involved in operating the website. Where practical, information is collected from the player, but it may also be obtained from these sources when needed to provide services, confirm information or protect the account and website.

How information is used and shared

Personal information is used only for purposes connected with operating the website, managing player accounts, protecting users and meeting applicable obligations. The main purposes may include:

• Creating, administering and securing a player account.
• Processing deposits, withdrawals and other account transactions.
• Providing casino services, customer support and information about account activity.
• Completing identity, age, verification and anti-fraud checks.
• Detecting, preventing and investigating suspicious, unlawful or unauthorised activity.
• Managing responsible gambling tools, account restrictions and player requests.
• Sending service messages about accounts, transactions, security, policy changes or other information needed to provide the services.
• Sending marketing communications where permitted and where the player has provided consent or another lawful basis applies.
• Understanding website use, improving performance, testing features and maintaining technical security.
• Keeping records and responding to legal, compliance, dispute resolution or enforcement requirements.

Spinanga Casino may share relevant information with carefully selected providers that help operate the website. These providers may include payment processors, identity and verification services, fraud prevention providers, technology and hosting providers, customer support services, analytics providers and professional advisers. They should receive only information that is reasonably needed for the service they provide and may be required to protect it and use it only for the agreed purpose.

Information may also be disclosed where necessary to protect players, Spinanga Casino or the public, to investigate suspected fraud or misuse, to enforce website terms, or to respond to a valid legal or official request. If the business or a part of its services changes ownership, personal information may be transferred as part of that change, subject to appropriate privacy protections.

Some service providers may process information in countries other than Australia. Where this occurs, reasonable steps may be taken to ensure that information is handled securely and consistently with applicable privacy requirements. Information is not sold as a routine business practice.

Cookies and website technologies

Spinanga Casino may use cookies and similar technologies to help the website function, remember settings, keep accounts secure, understand website traffic and improve the player experience. Cookies are small files or identifiers stored on a device or read by a browser. Some are necessary for core functions, such as maintaining a session, remembering preferences or supporting security controls.

Other cookies may help measure website performance, identify technical problems or understand how visitors interact with different pages. Marketing or similar technologies may be used only where permitted and may depend on the player’s choices. Information collected through these technologies may be combined with account or usage information where this is necessary for the purposes described in this policy.

Players can manage or restrict cookies through their browser settings. A browser may allow a player to block cookies, delete existing cookies or receive a notification before a cookie is stored. However, disabling certain cookies may affect login functions, account security, preferences or the availability of some website features. Browser controls may not remove every type of similar technology, so additional choices may sometimes be presented on the website.

Security, retention and privacy rights

Security of personal information

Spinanga Casino uses reasonable administrative, technical and organisational measures to help protect personal information against unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, account security processes, monitoring, encryption or other safeguards appropriate to the information and the risks involved. No online service can guarantee complete security, so players should protect their passwords, avoid sharing login details and contact support promptly if they believe an account or device has been compromised.

How long information is kept

Personal information is kept for as long as it is reasonably needed for the purposes described in this policy, including account administration, customer support, security, dispute handling and business records. Some records must be kept for a period required by law even after an account is closed or a player asks for deletion. When information is no longer required, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

Access, correction and deletion requests

Subject to applicable requirements and reasonable identity checks, a player may ask to access personal information held about them, request correction of information that is inaccurate or incomplete, or request deletion of information that is no longer needed. A player may also ask about how their information is being used or disclosed. Deletion may not be possible where information must be retained for legal, security, transaction, dispute or other legitimate record-keeping purposes.

Withdrawing marketing consent

A player can withdraw consent to marketing communications at any time by using an unsubscribe option in a marketing message, changing available communication preferences or contacting support. Withdrawing marketing consent does not affect the lawfulness of marketing sent before the withdrawal and does not stop essential service messages, such as account, security, transaction or policy notices.

To exercise access, correction or deletion rights, ask questions about personal information, or withdraw consent to marketing, contact support@spinangacasino.wtf. The request should include enough information to identify the relevant account and clearly explain what is being requested. Spinanga Casino may ask for additional details to confirm identity and protect against unauthorised requests. Requests will be considered and handled within a reasonable time, subject to applicable requirements and any permitted exceptions.

If a player is concerned about how personal information has been handled, they should first contact support@spinangacasino.wtf so the concern can be reviewed. A player may also have the right to raise a privacy concern with an appropriate privacy authority or other official body, depending on the circumstances and requirements that apply.